Unlock a Locked Out User & Reset the Password

1. Log in as the Admin user through the Greenfolders Configuration menu
   
2. In the Configuration menu, click on Users, and you should see that next to the user's name that is locked out, it will say "Locked Out"
   
3. Double-click the User Name, click the "Unlock User" button next to the User Name (this button will appear top of the window)
   
4. The user should be able to log in
   
5. Click "Reset Password" to change the password, if necessary

Please contact Title iO Technical Support at 801-290-8585 ext. 2 or support@titleio.com for further assistance. Title iO, LLC and its successors and assigns makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions.